^^&&^^

Edit File: hesk_settings.inc.php

<?php
// Settings file for HESK 3.6.4

// ==> GENERAL

// --> General settings
$hesk_settings['site_title']='[[site_name]]';
$hesk_settings['site_url']='[[protocol]]://[[domhost]]';
$hesk_settings['hesk_title']='[[site_desc]]';
$hesk_settings['hesk_url']='[[softurl]]';
$hesk_settings['webmaster_mail']='[[admin_email]]';
$hesk_settings['site_theme']='hesk3';
$hesk_settings['admin_css']=0;
$hesk_settings['admin_css_url']='https://www.example.com/hesk-style.css';
$hesk_settings['admin_js']=0;
$hesk_settings['admin_js_url']='https://www.example.com/hesk-script.js';

// --> Language settings
$hesk_settings['can_sel_lang']=0;
$hesk_settings['language']='[[language]]';
$hesk_settings['languages']=array(
[[lang_setting]]
);

// --> Database settings
$hesk_settings['db_host']='[[softdbhost]]';
$hesk_settings['db_name']='[[softdb]]';
$hesk_settings['db_user']='[[softdbuser]]';
$hesk_settings['db_pass']='[[softdbpass]]';
$hesk_settings['db_pfix']='[[dbprefix]]';

// ==> HELP DESK

// --> Help desk settings
$hesk_settings['admin_dir']='admin';
$hesk_settings['attach_dir']='attachments';
$hesk_settings['cache_dir']='cache';
$hesk_settings['max_listings']=20;
$hesk_settings['print_font_size']=12;
$hesk_settings['autoclose']=0;
$hesk_settings['max_open']=0;
$hesk_settings['due_soon']=7;
$hesk_settings['new_top']=0;
$hesk_settings['reply_top']=0;
$hesk_settings['hide_replies']=0;
$hesk_settings['limit_width']=800;

// --> Features
$hesk_settings['autologin']=1;
$hesk_settings['autoassign']=1;
$hesk_settings['require_email']=1;
$hesk_settings['require_owner']=0;
$hesk_settings['require_subject']=1;
$hesk_settings['require_message']=1;
$hesk_settings['custclose']=1;
$hesk_settings['custopen']=1;
$hesk_settings['rating']=1;
$hesk_settings['cust_urgency']=1;
$hesk_settings['sequential']=1;
$hesk_settings['time_worked']=1;
$hesk_settings['spam_notice']=1;
$hesk_settings['list_users']=0;
$hesk_settings['debug_mode']=0;
$hesk_settings['short_link']=0;
$hesk_settings['submitting_wait']=1;
$hesk_settings['select_cat']=0;
$hesk_settings['select_pri']=0;
$hesk_settings['cat_show_select']=15;
$hesk_settings['staff_ticket_formatting']=0;

// --> Barcode
$hesk_settings['barcode']=array(
'print' => 0,
'staff_only' => 0,
'type' => 'C128',
'format' => 'svg',
'width' => 300,
'height' => 80,
'color' => 'black',
'bg' => 'white',
);

// --> Customer Accounts
$hesk_settings['customer_accounts']=0;
$hesk_settings['customer_accounts_required']=0;
$hesk_settings['customer_accounts_customer_self_register']=1;
$hesk_settings['customer_accounts_admin_approvals']=0;
$hesk_settings['customer_autologin']=1;
$hesk_settings['customer_accounts_allow_email_changes']=1;
$hesk_settings['customer_accounts_verify_email_cooldown']=15;

// --> SPAM Prevention
$hesk_settings['secimg_use']=1;
$hesk_settings['secimg_sum']='[[secimg_sum]]';
$hesk_settings['recaptcha_use']=0;
$hesk_settings['recaptcha_public_key']='';
$hesk_settings['recaptcha_private_key']='';
$hesk_settings['question_use']=0;
$hesk_settings['question_ask']='Which of these is an animal: ball, money, pig';
$hesk_settings['question_ans']='pig';

// --> Security
$hesk_settings['attempt_limit']=6;
$hesk_settings['attempt_banmin']=60;
$hesk_settings['flood']=3;
$hesk_settings['reset_pass']=1;
$hesk_settings['email_view_ticket']=1;
$hesk_settings['x_frame_opt']=1;
$hesk_settings['samesite']='Lax';
$hesk_settings['force_ssl']=[[https_enable]];
$hesk_settings['url_key']='[[url_key]]';
$hesk_settings['require_mfa']=0;
$hesk_settings['require_mfa_customers']=0;
$hesk_settings['elevator_duration']='60M';

// --> Attachments
$hesk_settings['attachments']=array(
'use' => 1,
'max_number' => 2,
'max_size' => 2097152,
'allowed_types' => array('.gif','.jpg','.png','.zip','.rar','.csv','.doc','.docx','.xls','.xlsx','.txt','.pdf'),
'attachment_in_email_type' => 0,
'direct_attachment_in_email' => 0,
'direct_attachment_in_email_no_of_files' => 2,
'first_x_attachments' => 2,
'file_max_size' => 512000,
);

// ==> KNOWLEDGEBASE

// --> Knowledgebase settings
$hesk_settings['kb_enable']=1;
$hesk_settings['kb_wysiwyg']=1;
$hesk_settings['kb_search']=2;
$hesk_settings['kb_search_limit']=10;
$hesk_settings['kb_views']=0;
$hesk_settings['kb_date']=0;
$hesk_settings['kb_recommendanswers']=1;
$hesk_settings['kb_rating']=1;
$hesk_settings['kb_substrart']=200;
$hesk_settings['kb_cols']=2;
$hesk_settings['kb_numshow']=3;
$hesk_settings['kb_popart']=6;
$hesk_settings['kb_latest']=6;
$hesk_settings['kb_index_popart']=6;
$hesk_settings['kb_index_latest']=0;
$hesk_settings['kb_related']=5;

// ==> EMAIL

// --> Email sending
$hesk_settings['noreply_mail']='[[admin_email]]';
$hesk_settings['noreply_name']='Help Desk';
$hesk_settings['email_max_recipients']=50;
$hesk_settings['email_formatting']=3;
$hesk_settings['smtp']=0;
$hesk_settings['smtp_host_name']='mail.example.com';
$hesk_settings['smtp_host_port']=587;
$hesk_settings['smtp_timeout']=20;
$hesk_settings['smtp_enc']='tls';
$hesk_settings['smtp_noval_cert']=0;
$hesk_settings['smtp_user']='';
$hesk_settings['smtp_password']='';
$hesk_settings['smtp_conn_type']='basic';
$hesk_settings['smtp_oauth_provider']=0;

// --> Email piping
$hesk_settings['email_piping']=0;

// --> IMAP Fetching
$hesk_settings['imap']=0;
$hesk_settings['imap_job_wait']=15;
$hesk_settings['imap_host_name']='mail.example.com';
$hesk_settings['imap_host_port']=993;
$hesk_settings['imap_enc']='ssl';
$hesk_settings['imap_noval_cert']=0;
$hesk_settings['imap_disable_GSSAPI']=0;
$hesk_settings['imap_keep']=0;
$hesk_settings['imap_user']='';
$hesk_settings['imap_password']='';
$hesk_settings['imap_conn_type']='basic';
$hesk_settings['imap_oauth_provider']=0;
$hesk_settings['imap_mailbox']='INBOX';

// --> POP3 Fetching
$hesk_settings['pop3']=0;
$hesk_settings['pop3_job_wait']=15;
$hesk_settings['pop3_host_name']='mail.example.com';
$hesk_settings['pop3_host_port']=110;
$hesk_settings['pop3_tls']=0;
$hesk_settings['pop3_keep']=0;
$hesk_settings['pop3_user']='';
$hesk_settings['pop3_password']='';
$hesk_settings['pop3_conn_type']='basic';
$hesk_settings['pop3_oauth_provider']=0;

$hesk_settings['strip_quoted']=1;
$hesk_settings['eml_req_msg']=0;
$hesk_settings['save_embedded']=1;

// --> Ignore emails
$hesk_settings['pipe_block_noreply']=1;
$hesk_settings['pipe_block_returned']=1;
$hesk_settings['pipe_block_duplicate']=1;
$hesk_settings['loop_hits']=5;
$hesk_settings['loop_time']=300;
$hesk_settings['pipe_customer_rejection_notification']=1;
$hesk_settings['pipe_customer_rejection_email_cooldown_hours']=24;

// --> Detect email typos
$hesk_settings['detect_typos']=1;
$hesk_settings['email_providers']=array('aim.com','aol.co.uk','aol.com','att.net','bellsouth.net','blueyonder.co.uk','bt.com','btinternet.com','btopenworld.com','charter.net','comcast.net','cox.net','earthlink.net','email.com','facebook.com','fastmail.fm','free.fr','freeserve.co.uk','gmail.com','gmx.at','gmx.ch','gmx.com','gmx.de','gmx.fr','gmx.net','gmx.us','googlemail.com','hotmail.be','hotmail.co.uk','hotmail.com','hotmail.com.ar','hotmail.com.mx','hotmail.de','hotmail.es','hotmail.fr','hushmail.com','icloud.com','inbox.com','laposte.net','lavabit.com','list.ru','live.be','live.co.uk','live.com','live.com.ar','live.com.mx','live.de','live.fr','love.com','lycos.com','mac.com','mail.com','mail.ru','me.com','msn.com','nate.com','naver.com','neuf.fr','ntlworld.com','o2.co.uk','online.de','orange.fr','orange.net','outlook.com','pobox.com','prodigy.net.mx','qq.com','rambler.ru','rocketmail.com','safe-mail.net','sbcglobal.net','t-online.de','talktalk.co.uk','tiscali.co.uk','verizon.net','virgin.net','virginmedia.com','wanadoo.co.uk','wanadoo.fr','yahoo.co.id','yahoo.co.in','yahoo.co.jp','yahoo.co.kr','yahoo.co.uk','yahoo.com','yahoo.com.ar','yahoo.com.mx','yahoo.com.ph','yahoo.com.sg','yahoo.de','yahoo.fr','yandex.com','yandex.ru','ymail.com');

// --> Notify customer when
$hesk_settings['notify_new']=1;
$hesk_settings['notify_skip_spam']=1;
$hesk_settings['notify_spam_tags']=array('Spam?}','***SPAM***','[SPAM]','SPAM-LOW:','SPAM-MED:');
$hesk_settings['notify_closed']=1;

// --> Other
$hesk_settings['multi_eml']=0;
$hesk_settings['confirm_email']=0;
$hesk_settings['open_only']=1;

// ==> TICKET LIST

$hesk_settings['ticket_list']=array('trackid','lastchange','name','subject','status','lastreplier');

// --> Other
$hesk_settings['submittedformat']=2;
$hesk_settings['updatedformat']=2;
$hesk_settings['format_submitted']='Y-m-d g:i a';
$hesk_settings['format_updated']='Y-m-d g:i a';

// ==> MISC

// --> Date & Time
$hesk_settings['timezone']='America/New_York';
$hesk_settings['format_time']='H:i:s';
$hesk_settings['format_date']='Y-m-d';
$hesk_settings['format_timestamp']='Y-m-d H:i:s';
$hesk_settings['time_display']=1;
$hesk_settings['format_datepicker_js']='dd/mm/yyyy';
$hesk_settings['format_datepicker_php']='d/m/Y';

// --> Other
$hesk_settings['ip_whois']='https://whois.domaintools.com/{IP}';
$hesk_settings['maintenance_mode']=0;
$hesk_settings['alink']=1;
$hesk_settings['submit_notice']=0;
$hesk_settings['online']=0;
$hesk_settings['online_min']=10;
$hesk_settings['check_updates']=1;

#############################
#     DO NOT EDIT BELOW     #
#############################
$hesk_settings['hesk_version']='3.6.4';
if ($hesk_settings['debug_mode'])
{
    error_reporting(E_ALL);
}
else
{
    error_reporting(0);
}
if (!defined('IN_SCRIPT')) {die('Invalid attempt!');}